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Privacy Policy

At Synergy Building Design, we are committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, process, and share your information—including identifiable personal data such as your name, email, address, telephone number, payment details, support or contact queries, and other information you choose to provide.

We will not use or share your information with anyone except as outlined in this Privacy Policy. By using our website or services, you consent to the terms of this Privacy Policy, current as of April 2025.

1. What personal information we collect

In the course of running our business, Synergy Building Design collects a range of personal information, including but not limited to:

  • Name

  • Email address

  • Mailing and residential address

  • Phone numbers

  • Project details and preferences

  • Payment or invoicing information

  • Comments in online communities or social media

  • Client feedback and support queries

We only collect information necessary to provide our services or manage our business operations. We will only collect sensitive information (such as health data, ethnicity, or criminal record) if it is essential to our services, with your explicit consent, and in accordance with the Privacy Act 1988 (Cth).

2. How we collect information

We collect information through lawful and fair means. Most of the personal information we gather comes directly from you—via our website, online forms, phone calls, emails, consultations, meetings, and other interactions. We take reasonable steps to ensure you are aware of the purpose of collecting your data and your rights relating to that data.

3. Why we collect your information

We use your personal information for reasons including:

  • Managing client relationships and projects

  • Providing quotes, consultations, and design services

  • Internal administration and operations

  • Marketing our services (with your consent)

  • Improving our website and offerings

  • Meeting legal and regulatory obligations

We will not use your information for purposes unrelated to your project without your consent, unless permitted by law.

4. Direct marketing

We may send you updates about our services, studio news, or current projects from time to time. You will only receive marketing if:

  • You have provided your details directly to us; and

  • You reasonably expect to receive marketing content (e.g., via newsletter subscription)

You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

5. Accessing and updating your information

We make every effort to ensure your personal information is accurate, complete, and up to date.

You can request access to or correction of your personal data by contacting us using the details below. In most cases, we provide this free of charge. However, we may charge a fee to cover administrative costs in some situations.

6. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

All information is stored securely using trusted third-party providers, and we strive to ensure our providers meet Australian Privacy Principles (APPs) standards.

7. Data retention and destruction

When your personal information is no longer required for the purposes we collected it for, we will either securely destroy it or de-identify it, unless we are legally required to retain it.

8. Anonymity and pseudonymity

Where possible, you can choose to interact with us anonymously or under a pseudonym. However, this may limit our ability to provide full services if we cannot verify your identity.

9. Policy updates

This Privacy Policy may be updated from time to time. Any changes will be published on our website. Significant changes may also be communicated via email or a notice on our homepage. We encourage you to check this page regularly to stay informed.

10. Complaints

We take privacy concerns seriously. If you believe your privacy rights have been breached, please contact us using the details below. We aim to:

  • Acknowledge your complaint within 5 business days

  • Resolve your issue within 10 business days (or contact you with a timeframe)

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

11. Contact us

If you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact:

Contact Name: Anthony Trevor
Business Name: Synergy Building Design
Studio Address: 102 Samford Road, Alderley QLD 4051
Email: hello@synergybuildingdesign.com.au

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