Privacy
Privacy Policy
Last updated 4 November 2026
About this policy
This policy explains how Goinoutwitcha Pty Ltd Trustee for the Anthony Trevor Family Trust Trading as Synergy Building Design ("Synergy", "we", "us") collects, uses, stores and shares personal information. We respect your privacy and handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
We only collect the information we need to respond to you and to provide our design services. This may include your name, email address, phone number, postal address, the address of your project site, details about your project, your timing and any budget information you choose to share. If you engage us, it may also include information about your site, your home and the way you live, along with billing details.
When you visit our website we may also collect general usage information, such as pages viewed and the type of device and browser used, through cookies and analytics tools.
How we collect it
Most information comes directly from you: through our enquiry form, by email or phone, in meetings, and through our social media accounts. Sometimes we receive information from others with your knowledge, such as a builder, agent or consultant who refers you to us.
How we use it
We use personal information to respond to your enquiry, prepare a design proposal, provide our design services, coordinate the consultants your project needs, manage invoicing and our records, meet our legal obligations, and improve our website and services.
Who we share it with
We share personal information only where it's needed for your project or our business. This may include consultants such as surveyors, town planners, engineers, energy assessors and building certifiers; local councils and approval authorities; builders, where you ask us to; and service providers who help us run the studio, such as our website, email, file storage and accounting providers. Some of these providers may store information outside Australia. We take reasonable steps to make sure they protect it.
We never sell your personal information.
Keeping it secure
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above, or as required by law, and then delete or de-identify it.
Marketing
We'll only send you news or updates if you've agreed to receive them. You can unsubscribe at any time.
Cookies
Our website uses cookies to work properly and to help us understand how it's used. You can turn cookies off in your browser settings, although some parts of the site may not work as intended.
Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We'll respond within a reasonable time.
Questions and complaints
If you have a question or a concern about how we've handled your personal information, please contact us first and we'll work to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Synergy Building Design
102 Samford Road, Alderley QLD 4051
1300 133 125
hello@synergybd.com.au
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.